Zhan R, Y Liu, R Chen and S Ma (2001). “A Model of Comparing Operation Productivity of Service Unit.” J Huazhong University of Science and Technology 29(1): 108-109.
Zhan R, Y Liu, R Chen and S Ma (2001). “A Model of Comparing Operation Productivity of Service Unit.” J Huazhong University of Science and Technology 29(1): 108-109.
by Ali Emrouznejad & Rajiv Banker
William W Cooper
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Managing Service Productivity : Uses of Frontier Efficiency Methodologies and MCDM for Improving Service Performance, Springer
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