Managing Service Productivity: Call for book chapter proposals

Modern economies are emerging to meet and satisfy higher expectations for efficient and effective services. Managing service productivity examines complex service issues, challenges, operations and suggests the use of appropriate benchmarking techniques to improve service performance.

We have taken the initiative to edit the book on “Managing Service Productivity”. This book describes how the frontier efficiency methodology such as DEA and other techniques such as MCDM could help service industry to improve their performance by (1) providing ranking of best-practice efficient service units, (2) identifying sources of inefficiency for each service unit (3) determining potential improvement targets for each of the inefficient service units, (4) identifying peers for each service organization, and (5) providing a basis for continuous performance improvement. This information could be useful for the service management to improve service productivity, profitability, sustainability, and quality and effectiveness of service deliveries.
We aim to provide a collection of recent and state-of-the-art contributions to this emerging topic, and will be published in the “International Series in Operations Research & Management Science” (Springer).

We wish to invite you to contribute to this edited book. We are interested in topics including, but not limited to, service productivity in healthcare, education, financial services, transports, utilities, information technology, and tourism and leisure activities. We hope that you will be able to accept our invitation. At this stage, we invite you to submit [by December 15, 2012] a 1-2 page chapter proposal clearly explaining the goals and objectives of your proposed chapter.


Selection process and timeline

Since timeliness is crucial to the success of this editorial project, we would assume the following schedule:

Chapter proposals January 31, 2013
Decisions from editors February 15, 2013
Full submission of chapters April 30, 2013
Feedback of reviews May 31, 2013
Revised chapter submission July 31, 2013
Final acceptance notifications October 31, 2013

 

For further details please see: http://deazone.com/en/service-productivity-book

A call for proposals is available at http://deazone.com/service-productivity-book/chapter-proposal.pdf if you wish to share it with colleagues.

DEA2013: 11th International Conference on Data Envelopment Analysis, June 28-30, 2013 at Hill Hotel in OnDokuz Mayis University Campus of Samsun, TURKEY

DEA2013: 11th International Conference on Data Envelopment Analysis, June 27-30, 2013 at Hill Hotel in OnDokuz Mayis University Campus of Samsun, TURKEY, for detials please click here

Workshop on Dynamic and Network DEA (January 29-30, 2013)

Dynamic and Network DEA in January (January 29-30, 2013) at GRIPS Tokyo.

Date: 2013.1.29
Speaker: Kaoru Tone (GRIPS), Miki Tsutsui (CRIEPI) etc…
Venue: Research Meeting Room 4A, GRIPS
Fee: Free (Pre-registration is required)
Language: English

For further details please see http://www.grips.ac.jp/en/forum/20121109-1135/

OR Society DEA Course – One day training, Birmingham, UK, May 2013

The next OR Society one day DEA training course will be held in May 2013

Please see details at http://deazone.com/en/course/course-orsdea-2013

William W. Cooper Lifetime Contribution Award in Data Envelopment Analysis

The International Data Envelopment Analysis Society (iDEAs) is pleased to invite nominations for the William W. Cooper Lifetime Contribution Award in Data Envelopment Analysis (DEA). The deadline for submitting nominations for this year is August 20, 2012. Once nominated, individuals are considered for at least three successive years.

Please see http://www.deazone.com/award/wwcooper_award2012.pdf for further details.

The award is given to the most distinguished scholars contributing to advances in DEA and not necessarily given out every year. The award winner will be invited to deliver the William W. Cooper Memorial Lecture at the iDEAs annual conference. The names of previous award winners will be posted at the iDEAs website.
This is a Lifetime Contribution Award given to an individual who has contributed substantially and significantly to the theory and practice of DEA during the individual’s academic career. Examples of accomplishments include, but are not limited to:
• seminal contribution to DEA research (including the results of systematic inquiries that define new directions for DEA research)
• publications in leading research journals publishing scholarly work on DEA
• impact of research work measured by social sciences and other indexes and citations databases
• impact or potential impact of work on the practice of DEA
• overall distinguished achievement to advance the theory, practice and knowledge of DEA

Please submit nominations electronically to Ali Emrouznejad (Award Committee Chair) at a.emrouznejad@aston.ac.uk. All nominations must include a curriculum vitae of the nominee and a detailed letter highlighting the individual’s accomplishments and contributions. Self-nominations are welcome.

Award Committee: Peter Bogetoft, Ali Emrouznejad, Finn Forsund, Luka Neralic, Joe Paradi and Subhash Ray

Mulwa, R. and A. Emrouznejad (2012). “Measuring productive efficiency using Nerlovian profit efficiency indicator and metafrontier analysis.” Operations Research: An International Journal 15(1): 1 – 15.

Mulwa, R. and A. Emrouznejad (2012). “Measuring productive efficiency using Nerlovian profit efficiency indicator and metafrontier analysis.” Operations Research: An International Journal 15(1): 1 – 15.

The aim of this paper is to illustrate the measurement of productive efficiency using Nerlovian indicator and metafrontier with data envelopment analysis techniques. Further, we illustrate how profit efficiency of firms operating in different regions can be aggregated into one overarching frontier. Sugarcane production in three regions in Kenya has been used to illustrate these concepts. Results show that the sources of inefficiency in all regions are both technical and allocative, but allocative efficiency contributes more to the overall Nerlovian (in)efficiency indicator.


Download
(Source 1)
Download
(DOI)
Mulwa, R. and A. Emrouznejad (2012). “Measuring productive efficiency using Nerlovian profit efficiency indicator and metafrontier analysis.” Operations Research: An International Journal 15(1): 1 – 15. .
Download
(Source 2)

Hatami-Marbini, A., M. Tavana, A. Emrouznejad and S. Saati (2012). “Efficiency measurement in fuzzy additive Data Envelopment Analysis.” International Journal of Industrial and Systems Engineering 10(1): 1-20.

Hatami-Marbini, A., M. Tavana, A. Emrouznejad and S. Saati (2012). “Efficiency measurement in fuzzy additive Data Envelopment Analysis.” International Journal of Industrial and Systems Engineering 10(1): 1-20.

Performance evaluation in conventional data envelopment analysis (DEA) requires crisp numerical values. However, the observed values of the input and output data in real-world problems are often imprecise or vague. These imprecise and vague data can be represented by linguistic terms characterised by fuzzy numbers in DEA to reflect the decision-makers’ intuition and subjective judgements. This paper extends the conventional DEA models to a fuzzy framework by proposing a new fuzzy additive DEA model for evaluating the efficiency of a set of decision-making units (DMUs) with fuzzy inputs and outputs. The contribution of this paper is threefold: (1) we consider ambiguous, uncertain and imprecise input and output data in DEA, (2) we propose a new fuzzy additive DEA model derived from the ?-level approach and (3) we demonstrate the practical aspects of our model with two numerical examples and show its comparability with five different fuzzy DEA methods in the literature.


Download
(Source 1)
Download
(DOI)
Hatami-Marbini, A., M. Tavana, A. Emrouznejad and S. Saati (2012). “Efficiency measurement in fuzzy additive Data Envelopment Analysis.” International Journal of Industrial and Systems Engineering 10(1): 1-20. .
Download
(Source 2)

Zerafat Angiz L, M., A. Emrouznejad and A. Mustafa (2012). “Fuzzy Data Envelopment Analysis: A Discrete Approach.” Expert Systems with Applications 39(3): 2263–2269.

Zerafat Angiz L, M., A. Emrouznejad and A. Mustafa (2012). “Fuzzy Data Envelopment Analysis: A Discrete Approach.” Expert Systems with Applications 39(3): 2263–2269.

Data envelopment analysis (DEA) as introduced by Charnes, Cooper, and Rhodes (1978) is a linear programming technique that has widely been used to evaluate the relative efficiency of a set of homogenous decision making units (DMUs). In many real applications, the input–output variables cannot be precisely measured. This is particularly important in assessing efficiency of DMUs using DEA, since the efficiency score of inefficient DMUs are very sensitive to possible data errors. Hence, several approaches have been proposed to deal with imprecise data. Perhaps the most popular fuzzy DEA model is based on ?-cut. One drawback of the ?-cut approach is that it cannot include all information about uncertainty. This paper aims to introduce an alternative linear programming model that can include some uncertainty information from the intervals within the ?-cut approach. We introduce the concept of “local ?-level” to develop a multi-objective linear programming to measure the efficiency of DMUs under uncertainty. An example is given to illustrate the use of this method.


Download
(Source 1)
Download
(DOI)
Zerafat Angiz L, M., A. Emrouznejad and A. Mustafa (2012). “Fuzzy Data Envelopment Analysis: A Discrete Approach.” Expert Systems with Applications 39(3): 2263–2269. .
Download
(Source 2)

Emrouznejad, A., M. Zerafat Angiz L. and W. Ho (2012). “An alternative formulation for the fuzzy assignment problem.” Journal of the Operational Research Society 63(1): 59–63.

Emrouznejad, A., M. Zerafat Angiz L. and W. Ho (2012). “An alternative formulation for the fuzzy assignment problem.” Journal of the Operational Research Society 63(1): 59–63.

he existing assignment problems for assigning n jobs to n individuals are limited to the considerations of cost or profit measured as crisp. However, in many real applications, costs are not deterministic numbers. This paper develops a procedure based on Data Envelopment Analysis method to solve the assignment problems with fuzzy costs or fuzzy profits for each possible assignment. It aims to obtain the points with maximum membership values for the fuzzy parameters while maximizing the profit or minimizing the assignment cost. In this method, a discrete approach is presented to rank the fuzzy numbers first. Then, corresponding to each fuzzy number, we introduce a crisp number using the efficiency concept. A numerical example is used to illustrate the usefulness of this new method.


Download
(Source 1)
Download
(DOI)
Emrouznejad, A., M. Zerafat Angiz L. and W. Ho (2012). “An alternative formulation for the fuzzy assignment problem.” Journal of the Operational Research Society 63(1): 59–63. .
Download
(Source 2)

Amirteimoori, A. and A. Emrouznejad (2012). “Optimal input/output reduction in production processes.” Decision Support Systems 52(3): 742–747.

Amirteimoori, A. and A. Emrouznejad (2012). “Optimal input/output reduction in production processes.” Decision Support Systems 52(3): 742–747.

While conventional Data Envelopment Analysis (DEA) models set targets for each operational unit, this paper considers the problem of input/output reduction in a centralized decision making environment. The purpose of this paper is to develop an approach to input/output reduction problem that typically occurs in organizations with a centralized decision-making environment. This paper shows that DEA can make an important contribution to this problem and discusses how DEA-based model can be used to determine an optimal input/output reduction plan. An application in banking sector with limitation in IT investment shows the usefulness of the proposed method.


Download
(Source 1)
Download
(DOI)
Amirteimoori, A. and A. Emrouznejad (2012). “Optimal input/output reduction in production processes.” Decision Support Systems 52(3): 742–747. .
Download
(Source 2)

Older posts «