Osman, I. H., A. L. Anouze and A. Emrouznejad (2015). Handbook of Research on Strategic Performance Management and Measurement Using Data Envelopment Analysis. IGI Global, USA, ISBN: 978-1-4666-4474-8.
Osman, I. H., A. L. Anouze and A. Emrouznejad (2015). Handbook of Research on Strategic Performance Management and Measurement Using Data Envelopment Analysis. IGI Global, USA, ISBN: 978-1-4666-4474-8.
Emrouznejad A. & E. Cabanda (2014) Managing Service Productivity : Uses of Frontier Efficiency Methodologies and MCDM for Improving Service Performance, Springer