Chang DS and LK Lo (2005). “Measuring the Relative Efficiency of a Firm’s Ability to Achieve Organizational Benefits after Iso Certification.” Total Quality Management and Business Excellence 16(1): 57-69.

Chang DS and LK Lo (2005). “Measuring the Relative Efficiency of a Firm’s Ability to Achieve Organizational Benefits after Iso Certification.” Total Quality Management and Business Excellence 16(1): 57-69.

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