Zhou Y and Y Chen (2003). ?DEA-Based Performance Predictive Design of Complex Dynamic System-Business Process Improvement.? in Proceedings of the IEEE International Conference on Systems, Man and Cybernetics, IEEE Inc. 3: 3008-3013.

Zhou Y and Y Chen (2003). ?DEA-Based Performance Predictive Design of Complex Dynamic System-Business Process Improvement.? in Proceedings of the IEEE International Conference on Systems, Man and Cybernetics, IEEE Inc. 3: 3008-3013.

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