Zervopoulos, P. D., T. S. Brisimi , A. Emrouznejad, G. Cheng (2016) “Assessing Productive Efficiency of Banks Using integrated Fuzzy-DEA and bootstrapping: A Case of Mozambican Banks”, European Journal of Operational Research, 250 (1) 262–272.
In this study we develop a DEA–based performance measurement methodology that is consistent with performance assessment frameworks such as the Balanced Scorecard. The methodology developed in this paper takes into account the direct or inverse relationships that may exist among the dimensions of performance to construct appropriate production frontiers. The production frontiers we obtain are deemed appropriate as they consist solely of units with desirable levels for all dimensions of performance. These levels should be at least equal to the critical values set by decision makers. The properties and advantages of our methodology against competing methodologies are presented through a numerical example and comparative analysis. This analysis explains the failure of existing studies to define appropriate production frontiers when directly or inversely related dimensions of performance are present.