Sulek JM and MR Lind (1994). “A Systems Approach to Providing Quality Service.? in Proceedings Decision Sciences Institute. 1994 Annual Meeting, Decision Sci. Inst. 3: 2070-2072.

Sulek JM and MR Lind (1994). “A Systems Approach to Providing Quality Service.? in Proceedings Decision Sciences Institute. 1994 Annual Meeting, Decision Sci. Inst. 3: 2070-2072.

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