Soteriou A and SA Zenios (1999). “Operations, Quality, and Profitability in the Provision of Banking Services.” Management Science 45(9): 1221-1238.
Soteriou A and SA Zenios (1999). “Operations, Quality, and Profitability in the Provision of Banking Services.” Management Science 45(9): 1221-1238.
by Ali Emrouznejad & Rajiv Banker
William W Cooper
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Performance Improvement Management Software – PIM-DEA software
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