Sherman HD and Z Joe (2006). “Benchmarking with Quality-Adjusted DEA (Q-DEA) to Seek Lower-Cost High-Quality Service: Evidence from a U.S.Bank Application.” Ann Oper Res 145(1): 301.

Sherman HD and Z Joe (2006). “Benchmarking with Quality-Adjusted DEA (Q-DEA) to Seek Lower-Cost High-Quality Service: Evidence from a U.S.Bank Application.” Ann Oper Res 145(1): 301.

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