Seol H, J Choi, G Park and Y Park (2007). “A Framework for Benchmarking Service Process Using Data Envelopment Analysis and Decision Tree.” Expert Systems with Applications 32(2): 432-440.
Seol H, J Choi, G Park and Y Park (2007). “A Framework for Benchmarking Service Process Using Data Envelopment Analysis and Decision Tree.” Expert Systems with Applications 32(2): 432-440.
by Ali Emrouznejad & Rajiv Banker
William W Cooper
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Performance Improvement Management Software – PIM-DEA software
Managing Service Productivity : Uses of Frontier Efficiency Methodologies and MCDM for Improving Service Performance, Springer
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