Mukherjee A, P Nath and M Pal (2003). “Resource, Service Quality and Performance Triad: A Framework for Measuring Efficiency of Banking Services.” JORS 54(7): 723-735.

Mukherjee A, P Nath and M Pal (2003). “Resource, Service Quality and Performance Triad: A Framework for Measuring Efficiency of Banking Services.” JORS 54(7): 723-735.

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