Frei FX, R Kalakota, AJ Leone and LM Marx (1999). “Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study.” Management Science 45(9): 1210-1220.

Frei FX, R Kalakota, AJ Leone and LM Marx (1999). “Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study.” Management Science 45(9): 1210-1220.

Leave a Reply