Seol H, J Choi, G Park and Y Park (2007). “A Framework for Benchmarking Service Process Using Data Envelopment Analysis and Decision Tree.” Expert Systems with Applications 32(2): 432-440.

Seol H, J Choi, G Park and Y Park (2007). “A Framework for Benchmarking Service Process Using Data Envelopment Analysis and Decision Tree.” Expert Systems with Applications 32(2): 432-440.

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