Xue M, GR Heim and PT Harker (2005). “Consumer and Co-Producer Roles in E-Service: Analysing Efficiency and Effectiveness of E-Service Designs.” Int J Electronic Business 3(2): 174-197.
Xue M, GR Heim and PT Harker (2005). “Consumer and Co-Producer Roles in E-Service: Analysing Efficiency and Effectiveness of E-Service Designs.” Int J Electronic Business 3(2): 174-197.
by Ali Emrouznejad & Rajiv Banker
William W Cooper
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Performance Improvement Management Software – PIM-DEA software
Managing Service Productivity : Uses of Frontier Efficiency Methodologies and MCDM for Improving Service Performance, Springer
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Big Data for Greater Good, Springer
Performance Measurement with Fuzzy DEA, Springer
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Strategic Performance Management &
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