Ward PT, JE Storbeck, SL Mangum and PE Byrnes (1997). “An Analysis of Staffing Efficiency in US Manufacturing: 1983 and 1989.” Ann Oper Res 73: 67-89.
Ward PT, JE Storbeck, SL Mangum and PE Byrnes (1997). “An Analysis of Staffing Efficiency in US Manufacturing: 1983 and 1989.” Ann Oper Res 73: 67-89.
by Ali Emrouznejad & Rajiv Banker
William W Cooper
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Managing Service Productivity : Uses of Frontier Efficiency Methodologies and MCDM for Improving Service Performance, Springer
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