Wang FC, WT Hung and JK Shang (2006). “Measuring Pure Managerial Efficiency of International Tourist Hotels in Taiwan.” Service Industries Journal 26(1): 59-71.
Wang FC, WT Hung and JK Shang (2006). “Measuring Pure Managerial Efficiency of International Tourist Hotels in Taiwan.” Service Industries Journal 26(1): 59-71.
by Ali Emrouznejad & Rajiv Banker
William W Cooper
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Managing Service Productivity : Uses of Frontier Efficiency Methodologies and MCDM for Improving Service Performance, Springer
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