Novriza V, RC Morey and DD A. (1995). “Evaluating a Hotel Gms Performance: A Case Study in Benchmarking.” Cornell Hotel and Restaurant Administration Quarterly 36(5).

Novriza V, RC Morey and DD A. (1995). “Evaluating a Hotel Gms Performance: A Case Study in Benchmarking.” Cornell Hotel and Restaurant Administration Quarterly 36(5).

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