Bo AH and AC Liping (2004). “Hotel Labor Productivity Assessment: A Data Envelopment Analysis.” J Travel and Tourism Marketing 16(2/3): 27-38.
Bo AH and AC Liping (2004). “Hotel Labor Productivity Assessment: A Data Envelopment Analysis.” J Travel and Tourism Marketing 16(2/3): 27-38.
by Ali Emrouznejad & Rajiv Banker
William W Cooper
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Managing Service Productivity : Uses of Frontier Efficiency Methodologies and MCDM for Improving Service Performance, Springer
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