Blank JLT (2000). Public Provision and Performance: Contributions from Efficiency and Productivity Measurement. Amsterdam, Netherlands, Elsevier.
Blank JLT (2000). Public Provision and Performance: Contributions from Efficiency and Productivity Measurement. Amsterdam, Netherlands, Elsevier.
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Managing Service Productivity : Uses of Frontier Efficiency Methodologies and MCDM for Improving Service Performance, Springer
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