Banker RD, H Chang, SN Janakiraman and C Konstans (2004). “A Balanced Scorecard Analysis of Performance Metrics.” EJOR 154(2): 423-436.
Banker RD, H Chang, SN Janakiraman and C Konstans (2004). “A Balanced Scorecard Analysis of Performance Metrics.” EJOR 154(2): 423-436.