Brown M and EPM Gardener (2004). “A Frontier Analysis Comparison of Banking ‘Added Value’.” Service Industries Journal 24(4): 41-65.
Brown M and EPM Gardener (2004). “A Frontier Analysis Comparison of Banking ‘Added Value’.” Service Industries Journal 24(4): 41-65.
by Ali Emrouznejad & Rajiv Banker
William W Cooper
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Managing Service Productivity : Uses of Frontier Efficiency Methodologies and MCDM for Improving Service Performance, Springer
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