Athanassopoulos AD (1997). “Service Quality and Operating Efficiency Synergies for Management Control in the Provision of Financial Services: Evidence from Greek Bank Branches.” EJOR 98(2): 300-313.
Athanassopoulos AD (1997). “Service Quality and Operating Efficiency Synergies for Management Control in the Provision of Financial Services: Evidence from Greek Bank Branches.” EJOR 98(2): 300-313.
by Ali Emrouznejad & Rajiv Banker
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