Aida K, WW Cooper, JT Pastor and T Sueyoshi (1998). “Evaluating Water Supply Services in Japan with Ram: A Range-Adjusted Measure of Inefficiency.” Omega 26(2): 207-232.
Aida K, WW Cooper, JT Pastor and T Sueyoshi (1998). “Evaluating Water Supply Services in Japan with Ram: A Range-Adjusted Measure of Inefficiency.” Omega 26(2): 207-232.
by Ali Emrouznejad & Rajiv Banker
William W Cooper
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Managing Service Productivity : Uses of Frontier Efficiency Methodologies and MCDM for Improving Service Performance, Springer
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