{"id":20119,"date":"2016-01-07T21:10:16","date_gmt":"2016-01-07T21:10:16","guid":{"rendered":"http:\/\/deazone.com\/en\/?p=20119"},"modified":"2016-01-07T21:10:44","modified_gmt":"2016-01-07T21:10:44","slug":"safdar-k-j-a-emrouznejad-p-k-dey-2015-assessing-the-queuing-process-using-data-envelopment-analysis-an-application-in-health-centres-journal-of-medical-systems-40132-45","status":"publish","type":"post","link":"http:\/\/deazone.com\/en\/safdar-k-j-a-emrouznejad-p-k-dey-2015-assessing-the-queuing-process-using-data-envelopment-analysis-an-application-in-health-centres-journal-of-medical-systems-40132-45","title":{"rendered":"Safdar, K. J., A. Emrouznejad, P. K. Dey (2015). &#8220;Assessing the Queuing Process Using Data Envelopment Analysis: An Application in Health Centres.&#8221; Journal of Medical Systems 40(1):32-45."},"content":{"rendered":"<p>Safdar, K. J., <strong><u>A. Emrouznejad<\/u><\/strong>, P. K. Dey (2015). &#8220;Assessing the Queuing Process Using Data Envelopment Analysis: An Application in Health Centres.&#8221; <em>Journal of Medical Systems<\/em> 40(1):32-45.<\/p>\n<p>Queuing is one of the very important criteria for assessing the performance and efficiency of any service industry, including healthcare. Data Envelopment Analysis (DEA) is one of the most widely-used techniques for performance measurement in healthcare. However, no queue management application has been reported in the health-related DEA literature. Most of the studies regarding patient flow systems had the objective of improving an already existing Appointment System. The current study presents a novel application of DEA for assessing the queuing process at an Outpatients\u2019 department of a large public hospital in a developing country where appointment systems do not exist. The main aim of the current study is to demonstrate the usefulness of DEA modelling in the evaluation of a queue system.\u00a0 The patient flow pathway considered for this study consists of two stages; consultation with a doctor and pharmacy. The DEA results indicated that waiting times and other related queuing variables included need considerable minimisation at both stages.<\/p>\n<p>[<a href=\"http:\/\/dx.doi.org\/10.1007\/s10916-015-0393-1\">Download1<\/a>\u00a0\u00a0 or\u00a0\u00a0 <a href=\"https:\/\/www.researchgate.net\/publication\/284123798\">Download2<\/a>]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Safdar, K. J., A. Emrouznejad, P. K. Dey (2015). &#8220;Assessing the Queuing Process Using Data Envelopment Analysis: An Application in Health Centres.&#8221; Journal of Medical Systems 40(1):32-45. Queuing is one of the very important criteria for assessing the performance and efficiency of any service industry, including healthcare. Data Envelopment Analysis (DEA) is one of the &hellip; <\/p>\n<p><a class=\"more-link btn\" href=\"http:\/\/deazone.com\/en\/safdar-k-j-a-emrouznejad-p-k-dey-2015-assessing-the-queuing-process-using-data-envelopment-analysis-an-application-in-health-centres-journal-of-medical-systems-40132-45\">Continue reading<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47,1,39],"tags":[],"_links":{"self":[{"href":"http:\/\/deazone.com\/en\/wp-json\/wp\/v2\/posts\/20119"}],"collection":[{"href":"http:\/\/deazone.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/deazone.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/deazone.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/deazone.com\/en\/wp-json\/wp\/v2\/comments?post=20119"}],"version-history":[{"count":1,"href":"http:\/\/deazone.com\/en\/wp-json\/wp\/v2\/posts\/20119\/revisions"}],"predecessor-version":[{"id":20120,"href":"http:\/\/deazone.com\/en\/wp-json\/wp\/v2\/posts\/20119\/revisions\/20120"}],"wp:attachment":[{"href":"http:\/\/deazone.com\/en\/wp-json\/wp\/v2\/media?parent=20119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/deazone.com\/en\/wp-json\/wp\/v2\/categories?post=20119"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/deazone.com\/en\/wp-json\/wp\/v2\/tags?post=20119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}